Privacy Policy

Last Updated: 31 May 2026

At Mitsbox ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit, use or make a purchase from Mitsbox.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect

We may collect the following types of personal information:

• Name

• Billing and shipping address

• Email address

• Telephone number

• Payment and transaction details

• Order history

• Account information (where applicable)

• IP address

• Browser and device information

• Website usage and analytics data

Payment information is processed securely through our payment providers. We do not store your full payment card details on our systems.

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How We Use Your Information

We use your information to:

• Process and fulfil orders

• Arrange shipping and delivery

• Provide customer support

• Respond to enquiries and requests

• Send order confirmations and updates

• Improve our website, products and services

• Prevent fraud and maintain website security

• Comply with legal, regulatory and tax obligations

• Send marketing communications where you have consented to receive them​

 

Legal Basis for Processing

Where UK data protection laws apply, we process your personal information on one or more of the following legal bases:

• To perform a contract with you, such as processing and delivering your orders.

• To comply with legal obligations.

• For our legitimate business interests, including fraud prevention, website security and improving our services.

• With your consent, where required, including certain marketing communications.​

 

Marketing Communications

If you subscribe to our mailing list or choose to receive marketing communications, we may send you updates about new products, promotions, restocks and special offers.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

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Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Remember your preferences

• Enable website functionality

• Analyse website traffic and performance

• Support marketing and advertising activities

You can manage cookie preferences through your browser settings.

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Website Hosting and Third-Party Services

Our website is hosted by Wix. Wix may collect and process certain information necessary for website functionality, security, analytics and payment processing in accordance with its own privacy practices.

We may also use trusted third-party service providers to help operate our business, including:

• Payment processors

• Delivery and courier companies

• Website hosting providers

• Analytics providers

• Email marketing platforms

• Professional advisers where required by law or business operations

These providers only receive information necessary to perform their services.

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Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business and fulfil your orders.

We do not sell, rent or trade your personal information to third parties.

We may disclose information where required by law, legal process or regulatory obligation.

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Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, tax and regulatory requirements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

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Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Restrict or object to certain processing activities.

• Request transfer of your data where applicable.

• Withdraw consent for marketing communications at any time.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

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Children's Privacy

Our Services are intended for use by individuals aged 13 and over. We do not knowingly collect personal information from children without appropriate parental consent where required by law.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. Any updates will be posted on this page with a revised "Last Updated" date.

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Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your data protection rights, please contact us:

Mitsbox
Email: info@mitsbox.uk
Website: Mitsbox

We will make reasonable efforts to respond to all privacy-related enquiries promptly and in accordance with applicable data protection laws.